Lexology Client Choice recognizes individuals around the world that stand apart for the excellent client care they provide and the quality of their service. The 2022 honorees were selected from a pool of more than 2,000 client assessments.
Lexology begins with a readership survey of in-house counsel subscribers to Lexology, but also gathers feedback at several international in-house counsel events and via the Lexology Client Choice website. Clients are asked to rate individuals on the following client service criteria: quality of advice, commercial awareness, industry knowledge, strategic thinking, billing transparency, tailored fee structures, value for money, responsiveness, effective communication, clarity of documentation, sharing of expertise, appropriate staffing, project management, use of technology, loyalty and ethics. To ensure that the results cannot be influenced, law firms are not informed when this initial round of research is conducted.
The results of this survey are used to draw up shortlists by country and work area, and shortlisted candidates are then invited to submit up to five client referees. The research team conducts follow- up interviews and additional research where necessary. While based on thorough and coherent research, the results remain the subjective views of the Client Choice team.